Delivery and Return Policy

At TERICO, we want our customers to always have an enjoyable experience. From first glance to post purchase, we are here to help. If you’re not happy with your purchase, we will do our best to make things right, which is why we offer a comprehensive exchange or return program for the first 14 days after delivery. Please be sure to familiarize yourself with the return and exchange policy before completing your order.
Warranty
10-year warranty on frame and metal parts
6-year warranty on weave and tape
1-year warranty on mattresses and pillows

In-Home Premium Delivery (Only available within 200 miles of a Fort Lauderdale)

  • White glove delivery service.
  • Package is delivered directly to the selected room.
  • Items are unwrapped and packaging is removed by the delivery team.
  • Delivery up to one flight of stairs included.
  • Customer signature is required. If refusing the order for return, please notify the delivery team at the time of delivery.
  • Assembly is included.

Furniture in stock at our Fort Lauderdale warehouse. Free delivery within a 200 mile radius ( per shipment subtotal value of $1799 and above ). All orders are shipped via ground carriers. All in stock Items usually ship within 1-2 days, unless otherwise noted on the product detail page. Deliveries can take an additional 2-4 days after the shipping date, depending on the destination.THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. Our carriers will contact you in advance to set up a delivery time frame with you. Please refer to our delivery acceptance instruction for further details.

Payment upon receipt of goods

You can pay for the product upon receipt. Terms are discussed individually with each customer. Conditions depend on the place of delivery and the selected product. We reserve the right to refuse to provide this service to the customer. To learn more - write to the chat and specify the delivery address and the desired product.

Local Deliveries (Florida)

We are able to deliver ourselves locally to Florida. Deliveries Beyond The 200-Mile Radius From Fort Lauderdale Will Incur A Fee Of $1 Per Mile For Every Additional Mile. Once an order is made, it is placed on a schedule for delivery. Our agents will then give you a call in order to confirm your order details such as the items in the order, the method of delivery and a scheduled day for you.
If you are available, we will confirm the order for delivery. If you are not available for the delivery date, we will then reschedule for a different day in the same week or more likely the upcoming one.
We will not deliver the items without a confirmed delivery date, if we are not able to reach you, we will delay the delivery of the item until we have a confirmation.
This is done for the benefit of both the customer and the company, as it ensures the order is delivered on a specified date instead of being left in the front of the home unattended.
For these Local deliveries, we offer two kinds of services, explained below.

Front Door Delivery
This form of delivery will include a delivery in boxes, items unassembled, to the front of the Home, or inside the Garage.
White Glove Service
This form of service includes having all items assembled.Delivered to the backyard, and placed in an area of your choosing. 
This delivery service is an extra charge which will be based on the amount of items on the delivery. You will not be able to find an option to add this on our website as it is not an option there, However, you can contact our support agents or our sales representatives who can add this service.
Please note all methods of delivery require a signature, but if for some reason you are not able to be home to sign for the item, note an image of the items i n your home will be taken as a confirmation of delivery.  

FREE Warehouse Pickup

You are welcome to pick up your order at no charge! Our distribution center is located at Fort Lauderdale. Our customer pick up area is open Monday through Friday from 9:00 am until 4:00 pm. We ask for at least one day's notice before you plan to pick up. This ensures that your items could be pulled from the stock, assembled if needed, inspected, and readied for you. 
If you purchased through our showroom and would like to arrange a pick up please email us at info@terico.us or call +15618847633.
Our products, with few exceptions, are not boxed or packaged in any way. Please bring blankets, tie downs, bubble wrap or any other packing material you may need. Terico.us employees are not permitted to load products and/or assist with the loading of products due to safety and liability concerns, so please bring help if you think you may need it.

Order Confirmation

After your order is completed, you will automatically be sent within 12 Hours an "Order Confirmation" email to the email address you entered during checkout. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.

Small Parcel

Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse. We do not require a signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Please note these items are shipped with third party companies, so if you experience any delays, we recommend giving a call to the carrier first, who will be able to give you a more accurate update. If you are not able to call them, you can of course reach out to us, and we will contact them on your behalf.

Important Details For Scheduling Your Delivery Appointment

The carrier will call you 24-48 hours before delivery to arrange a delivery time that will vary depending on the freight carrier's schedule. Whatever information you can give during the phone call will be given to the driver to help the transport of your purchase.
At the time of delivery, the carrier will provide you with a receipt and a Bill of Lading.  Both are your record of shipment, an agreement of delivery, plus confirmation of the condition of your item(s).
Thoroughly inspect your cargo at the time of delivery before you sign all documents.  Do not sign the Bill of Lading until you have examined each item.  Any damages received in transit that is not accounted for on the Bill of Lading are not the responsibility of TERICO and are not eligible for return or refunds.  Keep in mind, damage can happen even if the box looks okay.   If you are unable to inspect and/or if you suspect there are damages (even non-visible), please follow the following instructions:

  • Delivery teams are only able to deliver Monday-Friday during standard business hours, and they we provide a 2 to 4 hours delivery window.
  • Inform a TERICO representative if you have any circumstances that could affect the delivery (additional fees may apply):
  • Please make sure not to miss your delivery appointment or else you will incur additional delivery fees such as re-delivery, storage charges and/or return shipping costs
  • At time of delivery in the presence of the delivery driver, open all items and inspect for damage.
  • If damage is present- When signing for delivery, clearly notate “DAMAGED UPON ARRIVAL” on the Trucking Company Receipt or Bill of Lading (BOL).
  • If the driver is unwilling to wait, you MUST notate “TRUCK DRIVER REFUSED TO WAIT” and “BOX(S) IS DAMAGED”.
  • If anything is missing, you MUST list all missing items on the BOL.
  • Take pictures of the packaging and items when being unloaded
  • After photos are taken, you may refuse delivery of your merchandise.  Please notify TERICO immediately after refusal
  • If there are damages, follow the instructions above and refer to our “Claims Policy”.
***Additional Disclosure: Customer is responsible for measuring their space and to make sure that the furniture will clear all doorways, stairways or elevators, and home/room access points.  The Customer is responsible for ordering the correct configuration, size, material and color.  Any exchanges or returns are subject to the standard return policy and/or additional return delivery fees.

To Return Unopened Items

Please contact Customer Service at +15618847633 within 14 days of delivery to obtain a return authorization number.
Approved returns are to be sen

  • Unopened returns will be subject to a 20% restocking fee (minus applicable delivery charges) if the product is in its unused, new condition
  • Products that have been opened, damages, scratches, assembly marks, etc. or any will not be eligible for a return
  • All returns are subject to an inspection upon return
  • The customer is responsible for any return delivery charges
  • The customer MUST provide insurance for all return shipments
  • If product is received damaged and no insurance is provided, TERICO is not responsible for processing the return.

Opened items Returns Policy

  • All opened returns are subject to a 35% restocking fee (minus applicable delivery charges)
  • All products must be returned in the original packaging containing all parts
  • If you have requested assembly service or do not have the original packaging, you are still responsible for obtaining the original packaging
  • All returns are subject to an inspection upon return
  • The customer is responsible for any return delivery charges
  • The customer MUST provide insurance for all return shipments
  • If product is received damaged and no insurance is provided, TERICO is not responsible for processing the return
  • If product is received damaged TERICO will refuse shipment and the customer is responsible for processing a claim with their shipping carrier.

Non-Refundable / Final Sale Items

All items purchased on clearance, marked as Final Sale, or marked as Floor Samples, cannot be returned.

  • Special Orders
  • Clearance Items
  • Closeout Items
  • Floor Models
  • Special Sale Items
  • Modified, Altered, or Used items
  • Personal Use Products such as; Mattresses, Bedding, Pillows, etc.
  • Any Item not in Resalable Condition.

Refund Process

  • Returned items will be inspected within 3 days of receiving the merchandise to ensure new condition.
  • Any items returned in new condition with original packaging will incur a return shipping fee which will be deducted from the refund amount.
  • Any items returned in new condition without the original packaging will incur up to a 35% restocking fee and a return shipping fee, which will be deducted from the refund amount.
  • Damages incurred during return shipping due to insufficient packaging will not be eligible for a refund.
  • Return shipping is the same rate as our basic shipping fee.
  • The original shipping or delivery charges are non-refundable..
  • Refunds generally take between 7 to 10 business days to be credited after the merchandise has been inspected.
  • For any assistance, the Customer Service Department can be reached at +15618847633, Monday-Friday 9:30 am to 6 pm Eastern time.

Claims

  • Claims made for newly delivered merchandise must be made within 24 HOURS of receipt of product.
  • Claims must be completed online with uploaded photos (Following the instructions in “Delivery Receipt Instructions”
  • Resolution of claims other than what was noted on the delivery receipt is upon the discretion of TERICO
  • Any claims filed after 24 hours and/or that do not follow the proper policy instructions are up to the sole discretion of TERICO to resolve
  • Only TERICO Corporate Claims Department is responsible for resolving your claim
  • All properly submitted claims will be resolved within 3-5 business days
  • It is the responsibility of the customer to verify the receipt of their filed claim
  • TERICO store is not responsible to resolve any transportation damage claims if the customer did not notate damage/missing parts (items) on the BOL.
Picture VS Reality

Color, texture, andgrainingvariations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. To optimize website performance, product pictures have been scaled down in detail to help make web pages load faster. As a direct result, in some small cases fine detail in the pictures of furniture may have been sacrificed for the websites performance. It is the customer's responsibility to request additional high resolution pictures so that they may see exactly what they are getting before purchasing. Customer also agrees that they may not dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.